Delete your data.

1. How to request deletion

Send an email to legal@inseeq.com with the subject line Data deletion request.

So that we can find the right records, please tell us:

• the name on your Facebook account, or the Page, ad account or Instagram account concerned
• the email address you used, if it differs from the one you are writing from
• whether you want everything deleted, or only data from a specific campaign or lead form

2. What gets deleted

On request we delete:

• data retrieved from the Meta Platform through the inseeq Meta Ads App, including campaign data, Page and Instagram insights, and lead form responses
• the stored OAuth access tokens for your connection
• the workflow execution records on the superglue platform that contain your data
• any copy of the above held in our own systems

Deletion covers our backups as well. Encrypted backups roll off within 30 days of the deletion being carried out, and we do not restore deleted records from them.

3. Disconnecting the app yourself

You do not need us to withdraw the app’s access. Open Facebook Settings, Apps and Websites, find inseeq in the list and choose Remove. Access is revoked immediately.

Removing the app stops any further access, but it does not by itself delete data we retrieved beforehand. If you want that deleted too, send the email described above.

If you do nothing, data retrieved through the app is deleted automatically within 90 days in any case, and tokens are revoked within 30 days of the connection ending.

4. If you filled in a lead form

If you submitted your details through a lead form on Facebook or Instagram, the advertiser who ran that form is the controller of your data. inseeq only passes the response on to them, on their instructions.

You can still write to us. Email legal@inseeq.com and we will delete our copy, identify the advertiser responsible and forward your request to them so you do not have to track them down yourself.

5. When we cannot delete everything

In a small number of cases the law requires us to keep certain records even after a deletion request. Invoices and accounting records must be retained for ten years under German commercial and tax law (§ 257 HGB, § 147 AO). Where this applies, we restrict processing of those records instead of deleting them, meaning they are kept only to satisfy the legal duty and are not used for anything else.

We will always tell you specifically which records this affects and why, rather than refuse a request in general terms.

6. Your other rights

Deletion is one of several rights you have under the GDPR. You can also request access to your data, correction, restriction, portability, or object to processing. Our privacy policy sets these out in full, along with your right to complain to the Berliner Beauftragte für Datenschutz und Informationsfreiheit.