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This page explains how to have the data inseeq UG (haftungsbeschränkt) holds deleted, including anything retrieved from the Google, Meta, LinkedIn and HubSpot accounts our clients connect to the inseeq platform, and through our Meta application "inseeq" (App ID 2292823214825475).
The short version: email legal@inseeq.com with the subject Data deletion request. Everything below is detail; the full rules are in section 3.7 of our privacy policy.
Send an email to legal@inseeq.com with the subject line Data deletion request.
So that we can find the right records, please tell us:
On request we delete:
Encrypted database backups roll off automatically within days of a deletion, and we never restore deleted records from them.
You do not need us to withdraw inseeq's access. For Meta, open Meta Business Suite, go to Business settings → Integrations → Connected apps, select inseeq and remove it. For Google, LinkedIn, HubSpot and AI assistants, the steps are in section 3.6 of our privacy policy. Access is revoked immediately.
Withdrawing access stops any further retrieval, but it does not by itself delete data retrieved beforehand. If you want that deleted too, send the email described above.
When a client engagement ends, we delete the client's data without being asked: LinkedIn advertising data and access credentials within 10 days, and data from other platforms within 30 days.
Where your personal data reaches us from a client's connected account, for example a contact record in a client's CRM, that client is the controller of your data. inseeq processes it only on the client's behalf.
You can still write to us. Email legal@inseeq.com and we will tell you which client is responsible and pass your request on to them, so you do not have to track them down yourself.
In a small number of cases the law requires us to keep certain records even after a deletion request. Invoices and accounting records must be retained for ten years under German commercial and tax law (§ 257 HGB, § 147 AO). Where this applies, we restrict processing of those records instead of deleting them, meaning they are kept only to satisfy the legal duty and are not used for anything else.
We will always tell you specifically which records this affects and why, rather than refuse a request in general terms.
Deletion is one of several rights you have under the GDPR. You can also request access to your data, correction, restriction, portability, or object to processing. Our privacy policy sets these out in full, along with your right to complain to the Berliner Beauftragte für Datenschutz und Informationsfreiheit.